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P.O. Box 51770
Bowling Green, KY 42102
(800) 759-8500
Important VISA® Debit Card Announcement
(See article below for complete details.)
To the membership of Service One:
Bank failures and bailouts of financial giants have caused many members of SOCU to inquire about the safety and soundness of their credit union. Let me assure you that Service One’s financial condition is strong.
The Board of Directors and Management Team make regular adjustments to rates and products in order to keep the credit union safe and sound. As a not-for-profit financial cooperative, the credit union never invests in risky, mortgage-backed securities, and the mortgages it makes to members are performing at a high level.
Remember, all deposits are insured by the NCUA up to $250,000 and IRAs are insured separately up to $250,000. For more information on federal share insurance, see the NCUA brochure “Your Insured Funds,” available at the link listed below. http://www.ncua.gov/Publications/brochures/insured_funds/funds.pdf
Thank you for your membership and continued loyalty to your credit union.
Valerie C. Brown
President/CEO
Service One Credit Union was notified by VISA U.S.A. that some of our member’s cardholder information could have been compromised due to a security breach associated with a large company who processes transactions for merchants. Please be assured that this compromise is not specific to Service One and that other institutions have also received the same notification.
Please note that fraudulent activity has not been reported, but, as a precautionary measure, cards have been re-issued. Old cards will remain active until June 30th to ensure that members have received their new card and pin number, and have had time to activate the new card. Activation instructions are outlined on the front of the card. Members should provide their new account number to any merchants who automatically charge their account on an arranged basis.
In some instances, members may have received two cards in error. These members should contact the credit union at (270) 796-8500 or 800-759-8500. Our staff will be able to assist you.
Service One values your membership and we apologize for any inconvenience this may cause you. We are committed to serving your financial needs and we appreciate the opportunity to serve you.
Check out our free and anonymous debt service! Debt in Focus will help you manage and take hold of your current debt.
After answering a few questions about your income and current debts, a simple financial analysis will provide a wealth of information – debt to income ratios, debt payment schedules, and suggested personal action strategies to help keep your finances moving forward.
There’s never been a better time for credit union members to Invest in America. That’s why credit unions have teamed up with U.S. automakers to offer members great discounts on new American-made vehicles.
All eligible current and new credit union members have the unique opportunity to get a great discount on a new vehicle from either GM or Chrysler. While the discounts vary depending on which vehicle you choose, everyone will drive away with a great deal.
The deal gets even better when you finance your vehicle with us. Thanks to our lower interest rates, your savings will really add up.
Local dealers include Leachman Buick GMC Pontiac, Campbell Chevrolet, Saturn of Bowling Green and Martin Automotive. Contact Service One Credit Union for more details.
Online Bill Pay is the most convenient way to pay bills at your leisure. With Virtual Bill Pay from SOCU, you’ll free yourself from all the inconvenience that makes bill paying time consuming. Virtual Bill Pay puts you in control by allowing you to pay merchants using a PC via the Internet whenever and wherever you want. For Virtual Bill Pay, you must have a Virtual Branch account and direct deposit of a recurring check. Click here to sign-up now.
E-Statements are a safe, convenient way to view your credit union account statements through our secure Virtual Branch online banking service. With E-Statements you:
Receive email notifications when your statement is available.
Have faster and safer access than with statements sent through the mail.
View, download or print your statement.
Help our environment by reducing paper waste.
To sign-up for E-Statements, simply sign into your Virtual Branch as usual and click the E-Statement link on the left-hand menu bar. This will display the Welcome to Statement Express page, next click the Sign Up button at the bottom. You will receive your 1st statement at the beginning of the following month and an email will be sent to the email address provided to notify you that your statement is ready for viewing.
For more information, please call (800) 759-8500 or 796-8500 ext. 0.
Service One Credit Union will be selling discounted tickets to area amusement parks.
The following email has been sent to Service One Credit Union members. This email is fraudulent please do not respond.
From: Quimper Community FCU
Subject: Alert: Message for Customer Service
Email ID#: xxxxxxxxxxxx
Date:
Your VISA debit card was locked on 12/08/2008 by our Quimper CU Fraud Department.
Your security is important to us. If you are unaware of this change, please contact us immediately at 1-800-xxx-xxxx.
To protect your privacy, messages from Quimper CU will never ask you for any information through e-mail that would be uniquely identify you.
DO NOT call or respond to the fraudulent email listed above. Remember Service One Credit Union will NEVER ask you for sensitive personal account information by PHONE or EMAIL.
ALERT # 2
Members have recently received calls (some in the middle of the night) that are fraudulent. The message on the call states that their Southeast Financial Credit Union Visa card has been subject to unauthorized use or has some other problem, and requests that they call a stated number. Please be aware that this is a scam. Neither Service One nor Southeast Financial has initiated these calls.
DO NOT respond to these calls or provide any account information. Remember, Service One Credit Union will NEVER ask you for sensitive personal card or account information by phone or email.
THE FOLLOWING FRAUDULENT EMAIL HAS BEEN CIRCULATED FROM AN UNAUTHORIZED SOURCE.
Service One Credit Union knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. However we recently noticed that your account was accessed from several foregin IP addresess. Because information about our customers is an important part of our business we treated this matter as a possible fraudulent attempt to obtain your personal (sensitive) information. This has resulted in the suspension of your account untill your personal information can be verified .
To do so please call us immediately at our free Audio Response Telephone Service: 1-888-xxx-xxxx
If the verification process is successful your account will be restored in a matter of minutes.
Please Note: If your account information is not updated within the next 24 hours, we will assume this account has been compromised and will be permanently suspended. We apologize for this inconvenience, but the purpose of this verification is to ensure that your account has not been fraudulently used and to combat fraud.
IF YOU SHOULD RECEIVE THIS EMAIL DO NOT RESPOND OR CALL THE NUMBER PROVIDED. Service One Credit Union will NEVER ask you for sensitive personal card or account information by phone or email.
Looking for a new or used automobile? Want to refinance your current automobile loan from another financial institution? Service One can help with our Freedom Drive Auto Loan!
Close an auto loan and the first 60 days are INTEREST-FREE! And if that isn’t enough, there will be 60 days before the first payment is due. Service One will even pay the $22 lien-filing fee and the $35 VSI Premium! Annual Percentage Rates as low as 4.50%. Get yours today!
Visit any branch location to apply, or dial (800) 759-8500, press nine then four to be connected to phone-a-loan, or click here to apply online.
Credit granting criteria and membership eligibility applies. Promotion may end at any time.
We know your time is valuable. We make switching easy. Follow our 3-step process below:
Start by opening your new Service One Credit Union membership. With Service One you’ll have access to savings and checking accounts, certificates, IRAs, loans, mortgages and MORE. We also offer friendly, smiling faces on a daily basis. Click here to apply for membership online.
Next, switch all of your deposits and automatic withdrawals. Notify all of the companies with whom you have direct deposits or automatic withdrawals established.
Click on the Switch Kit link below to print the forms.
Last, close your old account. When you click on the Switch Kit link below you will find a form to notify your previous financial institution and to authorize a transfer of funds. Please verify that all of your checks and withdrawals have cleared before closing your previous account.
Open an Add-On Share Certificate with just $25! You can add-on more funds through payroll or automatic deposit, or at any time with as little as $10. This 6-month certificate has an automatic renewal. See a Member Service Consultant today and start saving-open your Add-On Share Certificate!
Call us today at 270.796.8500 or 800.759.8500 for complete details.
Visit www.donotcall.gov today to learn how to protect you and your phone numbers from telemarketers.
Register Your Service One Visa® Check Card and Visa® Credit Card today for secure, online shopping.
New Year's Day Thursday, January 1st
Martin Luther King, Jr. Day Monday, January 19th
President's Day Monday, February 16th
Memorial Day Monday, May 25th
Independence Day Saturday, July 4th
Labor Day Monday, September 7th
Columbus Day Monday, October 12th
Veteran's Day Wednesday, November 11th
Thanksgiving Day Thursday, November 26th
Christmas Eve Thursday, December 24th
Close at 1:00 P.M.
Christmas Day Friday, December 25th
Federally Insured by NCUA
ATTENTION: The purpose of this web site is to provide members and interested individuals with information regarding Service One Credit Union’s products and services. In addition, the applications contained herein are for members and applying non-members only. Anyone attempting to criminally violate this site will be prosecuted to the fullest extent of the law.
Check out our free and anonymous debt service! Debt in Focus will help you manage and take hold of your current debt.
Online Bill Pay is the most convenient way to pay bills at your leisure. With Virtual Bill Pay from SOCU, you’ll free yourself from all the inconvenience that makes bill paying time consuming. Virtual Bill Pay puts you in control by allowing you to pay merchants using a PC via the Internet whenever and wherever you want. For Virtual Bill Pay, you must have a Virtual Branch account and direct deposit of a recurring check. 
