FAQs
Q.Can I use the "Back" feature of the browser to go to a page that I have already been on, or do I need to use the menus to get there? Will it work the same or cause a problem?
A. Yes, you can use the Back key to return to prior pages and it will work fine. However, for security reasons, some pages automatically expire so that you cannot return to them. If you encounter this, simply use the menus to go to the location you wish.
Q. My friend uses another financial institution and is on the Internet doing his banking. Can I use the same address he does and get on the system?
A. No. Most home banking sites are Institution specific, meaning that they only allow access to their own users.
Q. How do I configure my modem and PC to connect to the WEB application?
A. If you are already "surfing" the web successfully, then no additional work should be required to access this Home Branch site. You only need to specify the correct URL address. If you are not yet connected to the Internet, then contact an Internet Service Provider (ISP) for more information. An ISP can give you access to the World Wide Web (WWW), which you need for access to this Home Branch site.
Q. How do I log on to Home Branch?
A. Your Home Branch logon will be your Member Account number. Your temporary password will be the last 4 digits of your social security number. You will be asked to change your password the first time you log on. If you accidentally lock yourself out, just call our Member Information Specialists and they can reset your login.
Q. What are the features of the new Bill Pay system?
A. Bills may be received and viewed from over 370 billers. Funds are deducted on the date your payment is due (in most cases). Many payments can be made the same or next day. The user-friendly Payment Center can be used to manage all bill payment activity from one convenient screen. Bill Reminders provide a notification when a payment should be scheduled or when a bill has been paid. The dynamic calendar feature assists with identifying the earliest payment date.
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