A Message to Our Members:

There is no higher priority for our entire Service One family than the health and safety of our members, associates, partners and the communities in which we live and work. Like you, we continue to stay informed about developments surrounding the Coronavirus (COVID-19) This includes monitoring information from the Centers for Disease Control and the World Health Organization, Credit Union Regulators/Associations and working closely with state and local officials. Kentucky Governor Beshear released a March 17, ORDER, that among other things reemphasized the 6-foot social distancing for “public-facing businesses.” In an abundance of caution, this guidance has directly informed and shaped our business continuity efforts, and we want to be certain that we keep you updated on our plans. As a result:

  • Branch lobbies will be closed effective Monday, March 23rd until further notice—DRIVE THRUS will be open extended hours from 7am to 7pm Monday-Friday and regular hours on Saturdays. Face to face meetings will be taken by appointment only.
  • Our team aims to provide the service levels you are accustomed to and remain available to you just as in any other time, even if in-person meetings aren’t always possible.
  • Member Solutions Center is prepared to take your calls concerning account information or account to account transfers. Dial 270-796-8500 and press zero “0”.
  • Branch ATMs are available for deposits and cash withdrawals.
  • Our Online Banking and Mobile Banking App is available to make deposits or pay bills...all from your phone, tablet or personal computer.
  • Our New Telephone Banking System is available to check account balances and make transfers. Dial 270-796-8500 and press zero "0".
  • Our team is ready to work with you on your loan or checking account if you have been negatively impacted because of COVID – 19.  Or, we are available for any other issue you want to discuss.
  • Our business continuity team executed preventive measures to mitigate the spread of germs under directives put forth by the Centers for Disease Control and Prevention (CDC).

Should circumstances worsen, please be reassured we are prepared, we are monitoring the situation, and we will communicate directly with you through our regular communication channels and/or publish information on our website if the need arises.

All the Best,

Rebecca S. Stone

Rebecca Stone                                                                                                                           

President and CEO

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