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P.O. Box 51770 | Bowling Green, KY 42102-6770 | (800) 759-8500 | ABA Routing Number: 283978357

What's The Deal With These Yellow Postcards?

Members have notified us of receiving yellow postcards urging them to call a number about a time-sensitive matter on their mortgage. For starters, they did not come from Service One, or any financial institution. These postcards (which come in a variety of colors including yellow, pink, blue, and white) are being sent to consumers all around the county. Recipients are asked to call about an “important matter” with their loan.

This scam is especially tricky because it seems real by being sent through the mail. But, there is a small disclaimer in the bottom right corner (you may need to get out your magnifying glass) indicating the sender is “not affiliated with, sponsored by, and loan information not provided by Service One Credit Union.”

How Did the Postcard Senders Get My Information?

At Service One, we’re committed to protecting our member’s personal information. Likewise, we do not sell or distribute it to non-affiliate third parties. However, some information about mortgages, regardless of what lender the consumer works with, is public record. That’s how someone like this will obtain your contact information.

What If I Call the Number on the Postcard?

Calling the number may connect you with a real person, or it may connect you to automated recording prompts. Regardless, do not offer them your personal information. The best thing to do is disregard and dispose of the postcard. Contact us directly should you have questions about such items.