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P.O. Box 51770 | Bowling Green, KY 42102-6770 | (800) 759-8500 | ABA Routing Number: 283978357

Card Services

Credit Cards

The VISA® platinum rewards card has NO ANNUAL FEE and cardholders are eligible for CURewards! Members can personalize their card with the Design Your Own Card (DYOC) program. Sign up for Mobile Alerts and be notified when the card is used. For information about EMV Chip Cards, please view our Chip Card FAQ page.

Introductory special rate of 3.99% APR* for 12 months!

Variable Annual Percentage Rate as low as 8.50% APR*.

  • No Balance Transfer Fee
  • No Annual Fee
  • Earn CASH BACK Rewards
  • $1,000,000 Travel Accident Insurance Coverage
  • Auto Rental Insurance
  • 24/7 Member Service and Lost/Stolen Reporting
  • Year-End Annual Activity Summary

For more information about our VISA® platinum credit card, please view our Credit Card Disclosure.

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Pssst! Your money is talking, listen with Debit Card Alerts
 


Card Services

If you have a problem with your debit or credit card, please refer to the information below, or you may contact Service One during regular business hours at 1-800-759-8500. Also know that you can write a comment on the secure form at the bottom of the page, and an associate will get back to you as soon as possible. For information about EMV Chip Cards, please view our Chip Card FAQ page.

Card Issues

Need to Activate your Card?
Please call the number shown on the activation sticker on your card from your home phone, or call 1-800-527-7728.

Lost/Stolen Card?
For Debit or Credit Cards, call 1-800-449-7728.

Receive a Letter/Message about a blocked or compromised Card?
If you received a message or letter that your card has been blocked because of unusual spending activity, please call 1-800-235-7728 to verify transactions.

Please be aware that many scams are associated with debit and credit cards. If you receive a text message, email, or call that is suspicious, contact Service One immediately at 1-800-759-8500. Remember that Service One would never ask for sensitive information like your social security number, account information, or card number by text, email or telephone.

Problems with your Credit Card?
For Credit Cards, call 1-800-449-7728.

Problems with your Debit Card?
For Debit Cards, please call Service One during regular business hours at 1-800-759-8500.

Card Alert Notifications

Activating Debit Card Alerts
Log in with your debit card information to set up tracking your debit card for large purchases, activity notifications, low balance warnings and more. You choose the alerts you want to receive and how you want to receive them, by text message or email.

Activating Credit Card Alerts
Interested in tracking credit card usage, also? You can activate credit card alerts by visiting the credit card portal in Service One’s online Home Branch. Alert notifications can also be sent by text message or email.

Traveling

Traveling with a Credit Card?
As a safeguard, our Fraud Detection service may flag or temporarily block your card if spending patterns change dramatically until you can be reached to verify recent activity. You may want to contact Service One before you travel to let us know where you will be, and how long you will be away to minimize any potential problems when using your card.

To obtain assistance while traveling within the US call 1-800-VISA-911.
To obtain assistance while traveling outside the US call collect (410) 581-9994.

 


 

CCU Rewards
Activate Now - Verified by VISA

* – APR = Annual Percentage Rate. Promotional rate is for 12 month period of time, after this promotional period the rate will revert to variable APR designated at the opening of credit card account. Current variable interest rates range from 8.50% – 18.50% APR. Rate may change at any time without prior notice. Membership eligibility applies. Rates subject to credit worthiness. Existing Service One credit cards are not eligible for 3.99% APR promotional rate. Contact us for complete details or look over our Credit Card Disclosure.