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P.O. Box 51770 | Bowling Green, KY 42102-6770 | (800) 759-8500 | ABA Routing Number: 283978357

Employment

The mission of Service One Credit Union is to improve our members’ financial well-being through personal relationships and innovative solutions. Please check below for opportunities to be a part of the Service One team.

Equal Employment Opportunity

Service One provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, national origin, sex or pregnancy, age (over 40), disability, genetic information, veteran or military status, or any other legally protected group status in accordance with applicable federal, state and local laws.

Service One complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Current Openings

 

Director of Education and Associate Development

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JOB DESCRIPTION
TITLE: Director of Education and Associate Development
REPORTS TO: Executive Vice President – Chief Operations Officer

PRIMARY FUNCTION:

This role is accountable for developing, designing and delivering adult educational and training programs, leadership development programs, and professional development programs, across the Credit Union and ensuring the success of member experience initiatives. This role will collaborate closely with team members across the organization, as well as external vendors to create an exceptional learning experience for all associates of the Credit Union.
Responsibilities include:

  • Providing an excellent on-boarding experience for new associates;
  • Providing adult classroom training that includes but is not limited to the associates job duties, ensuring associate product knowledge leads to productive outcomes;
  • Writing and editing training instructional or procedural communications;
  • Developing job aids based on current credit union regulations and operational processes;
  • Teaching the elements of the Credit Union’s member experience and related expected behaviors;
  • Development and management of the Mystery Shop Program for the purpose of measuring successful application of the Credit Union’s educational programs;
  • Development and teaching initiatives that include leader and professional development programs, e-learning, self-paced learning, webinars, seminars, and various associate training initiatives.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and see, talk or hear. The associate is frequently required to stand and walk for long periods of time. The associate must regularly lift and/or move 20-35 pounds.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

  • Bachelor’s degree in Education or related field and/or equivalent combination of education or experience.
  • Teachers Certificate, Project/Program Management Certification preferred.
  • A minimum of 5 years’ experience in a learning and development role required. At least 2 years’ experience leading, coaching, or training and/or delivery of high energy training sessions in an adult classroom environment preferred.
  • Demonstrated experience in public speaking and classroom delivery.
  • Demonstrated experience in curriculum development, program design, facilitation, and delivery.
  • Vendor management, budget/financial management and contracting experience.

Benefits include: Paid Time off (PTO) and paid Holidays. We offer Health, Dental and Vision insurance and Life, AD&D and LTD insurance, Flexible Spending Account (FSA). Tuition reimbursement is available. We also have a 401 (k) plan.

Savings Officer (Teller) – Part-time

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JOB DESCRIPTION
TITLE: Savings Officer (Teller)
STATUS: Part-time, Non-exempt (20-25 hours)
REPORTS TO: Branch Manager
LOCATIONS: Bowling Green

PRIMARY FUNCTION:
Is responsible for promptly recognizing the member, determining the nature of his/her request, and providing exceptional front-line member service.

SPECIFIC FUNCTIONS:

  1. Accurately completes transaction requests for members or refers member to the appropriate staff member.
  2. Balances all cash, check and transfer items issued and received according to established policies and procedures.
  3. Assists members with basic account maintenance, automatic payments, share draft orders, or other requests.
  4. Assists with the processing of mail or night depository items.
  5. Performs such duties as may be required from time to time for the overall management and operation of the Credit Union.
  6. Will work Saturdays.

BASIC REQUIREMENTS:
Requires a complete knowledge of savings, depository, withdrawal and transfer policies and procedures. The ability to accurately handle cash and a large volume of transactions is necessary. Requires proficiency in Microsoft Office and in the use of the core processing platform. Good communication skills, mental alertness, punctuality, dependability, neatness in appearance, and a cooperative, courteous attitude toward members and other associates are also requirements.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and see, talk or hear. The associate is frequently required to stand and walk. The associate must regularly lift and/or move 20-35 pounds.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:
Requires some education up to the equivalent of a four-year high school education with experience in a similar or related area.