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P.O. Box 51770 | Bowling Green, KY 42102-6770 | (800) 759-8500 | ABA Routing Number: 283978357

ALERT: Equifax Data Breach

What to know about the Equifax Breach

You’ve probably seen the news regarding the recent data breach involving Equifax. Even though Service One hasn’t been breached, we want to make members aware of the facts as well as recommend some resources to help you respond to the data breach.

What Happened?

Equifax, one of the three major credit reporting bureaus, had a cyber security incident from Mid-May to July of 2017 which potentially impacted 143 million U.S. consumers. At this time, it’s been reported by Equifax that information lost in the breach includes full names, Social Security numbers, birth dates, addresses.

What are my options?

Find if you were affected.

Find out if your information was exposed by visiting https://www.equifaxsecurity2017.com/potential-impact or by calling the call center at 866.447.7559.

Equifax is offering complimentary identity theft protection and credit monitoring.

ALL U.S. Equifax consumers are being offered TrustedID Premier credit monitoring, even those not affected by the breach. If interested, sign up online at https://www.equifaxsecurity2017.com/enroll/ Please keep in mind that Equifax’s TrustedID Premier is only for one year, and charges will be applied after this period. It’s important to note the date that the service will end and cancel if you don’t desire to continue.

Is there anything else I can do?

Learn about protecting yourself

In light of this incident, Service One has made available a free online course on Identity Theft Protection. This is a quick and easy information session about how to protect yourself from fraudsters. https://socu.everfi-next.net/student/dashboard/socu/socu-gold-medal/identity-protection/

Put a fraud alert on your credit reports

A fraud alert notifies lenders and creditors to take extra precautions when verifying your identity before extending credit. When you file a fraud report with any agency, they’ll contact the other credit bureaus for you. Initial fraud alerts are free and remain in place for 90 days. You can place a fraud alert online through Experian, Equifax, or TransUnion

Monitor your existing credit cards and bank accounts closely.

Service One has 24/7 fraud monitoring on your accounts and cards, but make sure to be aware if there are charges you don’t recognize.

Our mobile and online banking services are excellent tools to watch your account activity, especially using the notification feature on both online banking, debit cards, and credit cards.

  • To notify Service One about a compromised card, call 1-800-449-7728
  • To activate or edit debit card alert notifications, have your debit card handy and sign in here: https://alert.smsservicesnow.com/Landing/PSCUDSERVICE1CU
  • To activate credit card alerts, log into Home Branch Online Banking and set your preferences under the credit card portal.
  • If you have any additional questions, you can reach out to us.