We have received reports of a text message about Mortgage Protection; this is not an approved message from our Associates. Please call us at 270-796-8500 to report a message. Remember: Do not give out personal information, bank logins, or SSN when someone calls or messages you. Legitimate businesses will never contact you requesting information.

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Voted Best Credit Union! Best of Bowling Green Kentucky

And we started here in Bowling Green, KY.

Not a member? We would love for you to join us. You can qualify for membership if you:

SOCU Field of Membership

  • Live/work/worship in South Central Kentucky (which includes Warren, Barren, Allen, Simpson, Logan, Edmonson, Metcalfe, Hart, Butler, and Monroe counties)
  • Are a WKU faculty/staff/alumni/student
  • Are an immediate family member of a current Service One member

 

Easy to open your account online now!


 

Holiday Closings

 2022 Holiday Closings 

Memorial Day
Monday, May 30, 2022

Juneteenth
Monday, June 20, 2022

Independence Day
Monday, July 4, 2022

Labor Day
Monday, September 5, 2022

Columbus Day
Monday, October 10, 2022

Veterans Day
Friday, November 11, 2022

Thanksgiving
Thursday, November 24, 2022

Christmas Day
Monday, December 26, 2022

Management

Rebecca Stone
President and Chief Executive Officer

Justin Morris, CPA
Executive Vice President
Chief Financial Officer

Michelle Dyer
Senior Vice President
Chief Operations Officer

Rob Herrington
Senior Vice President
Chief Technology Officer

Mark Floyd
Senior Vice President
Chief Lending Officer

Brad Brown
VP, Enterprise Risk Management

Amy Goodson
VP, HR and Talent Development

Sean Moore
VP, Information and Digital Systems

Jenny Russell
VP, Member Solutions
Change Management

Matt Hutcheson
AVP, Financial Planning and Analysis

Jennifer Martin,
AVP, Marketing, Advertising,
and Communication

Jason Ross
AVP, Sales and Lending

Greg Seaton
AVP, Asset Protection

Elisabeth Lindsey
Director of Member Experience

RaeAnn Holmes
Director of Talent Development

Susan Carder
Branch Manager-Bypass

Paul Buhrmester
Branch Manager-Campus

David Groce
Sr Branch Manager-Glasgow


Board of Directors

As a not-for-profit financial institution, Service One is owned and operated by its members. The Board of Directors, elected by the membership at the Annual Shareholders’ Meeting, serve as volunteers and determine the credit union’s direction.

Dr. James McCaslin
Chair

Carol Glaser
Vice-Chair

Ann Mead
Secretary/Treasurer

Dr. Harold Little, Jr.
Director

Dr. Richard Miller
Director

J. Pat Stewart
Director

Brenda Willoughby
Director


Supervisory Committee

The Supervisory Committee ensures that internal controls are maintained to protect the credit union and its members and that accounting records and reports are promptly prepared to accurately reflect credit union operations.

Dr. Chris George
Chair

Jack Blaha
Member

Gary Meszaros
Member

Brooke Justice
Member

Chris Royse
Member

Dr. Maggie Shelton
Member

Steve Winfrey
Member

Our Purpose

A better life experience…one person at a time!

 

Mission

Service One’s mission is to help members realize their financial dreams.

Vision

Service One Credit Union is committed to:

  • Creating lifetime financial relationships by being proactive in providing value-added products and personalized, convenient services that surpass the expectations of our members.
  • Cultivating a stimulating environment where we are motivated, supportive of one another, engaged, challenged, have opportunities for professional growth, and are individually and collectively accountable for our performance.
  • Making a positive impact in the communities we serve.

Core Values

  • Accountable-being responsible for our actions and practicing sound financial principles that optimize opportunities that benefit our members.
  • Collaborative- engaging our associates through our coaching culture and deliberating across functional channels. 
  • Teamwork-achieving our purpose and mission through unified cooperative efforts.
  • Integrity-earning trust by being ethical and professional in our interactions.
  • Ownership-living service excellence by being personally invested.
  • Nimble-adapting to the changing needs of our membership and community which includes providing digital solutions and innovative products.

Managed Endpoint Detection & Response (EDR)

 

An ongoing threat to all businesses today is the need to protect sensitive and confidential data from cyber hackers. This is an evolving and ever-changing threat.

In the fourth quarter of 2021, we strengthened our cyber defenses by implementing CrowdStrike EDR software to all our endpoints (computers). We contracted with 5 Iron technologies to implement and monitor this software 24x7x365, thereby adding another layer inside of our industry-leading firewall in order to protect our members' information and assets.

 

Click on the image below to view the EDR overview. 

SOCU EDR Overview Access

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